Frequently Asked Questions
Everything you need to know about shopping with ESR.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
Yes, all ESR products come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement to request any changes or cancellations.